Refund & Return Policy

AM Permanent Makeup & Med Spa

At AM Permanent Makeup & Med Spa, we value our clients and are committed to providing high-quality services and products. Please review our refund, cancellation, and return policy before booking an appointment or purchasing a product.

1. Appointment Cancellation & Refunds

• Appointments canceled more than 24 hours before the scheduled appointment may be eligible for a refund of any applicable deposit or prepayment.
• Appointments canceled within 24 hours of the scheduled appointment are non-refundable.
• No-shows and appointments canceled after the 24-hour cancellation period are non-refundable.
• If a client arrives late, the appointment may need to be shortened or rescheduled depending on availability. Fees may apply.

2. Permanent Makeup Services

Permanent makeup services are customized specifically for each client. Because results can vary based on skin type, lifestyle, aftercare, healing, and individual response to pigment, service fees are non-refundable once the service has been performed.

Clients are responsible for following all aftercare instructions provided by AM Permanent Makeup & Med Spa.

A touch-up, when included with a service, must be completed within the timeframe specified by AM Permanent Makeup & Med Spa. Missed or excessively delayed touch-ups may require an additional fee.

3. Med Spa & Aesthetic Services

Fees for completed aesthetic or med spa services are non-refundable.

Results can vary from person to person. A complimentary or paid follow-up may be recommended when appropriate based on the service performed and the provider's clinical assessment.

Refunds will not be issued solely because a client is dissatisfied with an expected result when the service was performed according to the agreed treatment plan.

4. Product Returns

For retail products purchased from AM Permanent Makeup & Med Spa:

• Unopened and unused products may be eligible for return within 14 days of purchase with proof of purchase.
• Products that have been opened, used, damaged, or altered may not be eligible for return.
• Due to health and hygiene considerations, certain personal-use, cosmetic, skincare, or treatment-related products may be final sale.
• Shipping or delivery charges are generally non-refundable unless the product was received damaged or incorrectly.

5. Damaged or Incorrect Products

If you receive an incorrect, defective, or damaged product, please contact AM Permanent Makeup & Med Spa within 48 hours of delivery and provide photos of the product and packaging when applicable.

We will review the issue and, when appropriate, provide a replacement or refund.

6. Gift Cards

Gift cards are non-refundable and cannot be exchanged for cash, except where required by applicable law.

Gift cards may not be used to purchase another gift card.

7. Refund Processing

Approved refunds will generally be issued to the original payment method. Processing times may vary depending on the payment provider or financial institution.

8. Policy Exceptions

AM Permanent Makeup & Med Spa reserves the right to review individual circumstances and make exceptions when appropriate. Any exception is made at the sole discretion of AM Permanent Makeup & Med Spa and does not establish an obligation to make future exceptions.

By booking an appointment or purchasing a product, the client acknowledges and agrees to the terms of this Refund & Return Policy.

AM Permanent Makeup & Med Spa
Email: am.pmuandmedspa@gmail.com
Phone: (469) 799-7899